From: Loren Doornek 
Sent: Tuesday, February 19, 2002 10:05 AM
To: 'providex@pvx.com'
Subject: Backup Exec and *NTHOST


FYI:  

We had problems with Backup Exec 'stealing' port 10000 from on our
Providex server running *nthost.  We didn't want to changed the default
port used by *nthost since that would only be a band-aid for the
problem, rather then fixing the actual problem.

We spent several weeks trying to convince Backup Exec that it was their
software doing this (Start their service and port 10000 is in use.  Stop
their service and port 10000 is available.  Start their service again
and port 10000 is in use again.  Seems pretty obvious to me...)

They finally figured out where and why this is happening, and gave us
the solution below.  Thought I'd share it with this list in case anyone
else is running Backup Exec and *nthost.


-----Original Message-----
From: Michael Connors [mailto:xxxxMichael.Connors@veritas.comxxxx]
Sent: Monday, February 18, 2002 9:44 AM
Subject: RE: What are the Basic Troubleshooting steps on NDMP for
NetBackup 3.2


We had been getting some calls over the past week where Clients, such as
you, have seen Backup Exec is attempting to attach to TCP port 10,000.
After doing some research last week with our Engineering staff, we have
found this to be true.  Backup Exec 8.6 revision 3878 has added support
for a protocol called NDMP (Network Data Management Protocol) and this
service listens on port 10,000.   We have determined that renaming the
file NDMPSRVR.DLL will prevent the Backup Exec Remote Agent from
attempting to start this service.  It will not affect any other aspects
of operation within the Backup Exec Remote Agent. The best method to
resolve this issue can be done by:
1)    Stopping the Backup Exec Remote Agent service on the Target
Server.
2)   Opening the Explorer and browsing to the RANT directory (C:\Program
Files\VERITAS\Backup Exec\RANT)
3)   Renaming NDMPSRVR.DLL to NDMPSRVR.OLD
4)   Starting the Backup Exec Remote Agent service
 
For more information on what NDMP is and what is does, visit:
http://www.ndmp.org
 
Yours respectfully,
 
Michael Connors - MCSE, CNE
Technical Support Engineer
Backup Exec for NT/2000
VERITAS Technical Support
Email: michael.connors@veritas.com
http://support.veritas.com